Hiệu suất cao ngành du lịch: Vai trò lãnh đạo & học tập tổ chức - ĐHQG TPHCM

VIETNAM NATIONAL UNIVERSITY HO CHI MINH CITY INTERNATIONAL UNIVERSITY FOSTERING HIGH PERFORMANCE THROUGH LEADERSHIP AND ORGANIZATIONAL LEARNING: AN EMPIRICAL STUDY OF TOURISM SECTOR MAJOR: BUSINESS ADMINISTRATION NUMBER: 9340101 SCIENCE SUPERVISOR: Associate Professor. Mai Ngoc Khuong HO CHI MINH CITY, 2023 COPYRIGHT STATEMENT This copy of the dissertation has been supplied on condition that anyone who consults it is understood to recognize that its copyright rests with its author and that no quotation from the dissertation and no information derived from it may be published without the author’s prior consent. ACKNOWLEDGEMENTS First and foremost, I would like to express my sincere appreciation to my advisor Assoc. Mai Ngoc Khuong for his continuous support and guidance from the preparation to the completion of this dissertation.

His vision, knowledge and enthusiasm are my truly inspiration and motivation. I am extremely grateful that he always provides me with insightful advice and encouragement. I would like to thank professors and lecturers at School of Business - HCMIU for providing me with valuable knowledge on research and publication. I would like to thank Assoc.

Nguyen Nhu Ty, Mr. Son and Ms. Thanh for guidance and support with registration and procedure during my PhD. Finally, it is my luckiness to have unconditional and endless love from my family.

I would like to thank my mother for taking care of me every day and a being shoulder for me to cry on during my depressed time. A big thanks to my younger brother for helping me install statistical software and deal with IT problems. I also thank my beloved Dad. Although he passed away years ago, I truly believe that he still casts an eye over what I am doing and wishes me all the best.

i PREFACE Chapter | and 2 of this dissertation have been published as (1) Mai, N. (2022), “Review of Empirical Research on Leadership and Firm Performance”, SAGE OPEN, Vol. (2021), “Organizational learning and firm performance: a systematic review”, International Journal of Productivity and Performance Management, Vol. (2020), “Review of empirical research on leadership and organizational learning”, Journal of Knowledge Management, Vol.

(2020), “High-performance organization: a literature review”, Journal of Strategy and Management, Vol. (2020), “A systematic review on high performance organization”, Management Research Review, Vol. (2020), “The evolution of leadership theories: A literature review“, in Xuan-Vinh, V. and Dong-Phong, N.), Book Series: Vietnam and the Global Economy, World Scientific Publishing, Singapore.

Chapter 3, 4, and 5 of this dissertation have been published as (1) Mai, N. (2022), “The impact of leadership competences, organizational learning and organizational innovation on business performance”, Business Process Management Journal, Vol. (2022), “The impact of leadership traits and organizational learning on business innovation”, Journal of Innovation & Knowledge, Vol. (2022), “Fostering organizational high performance through leadership and organizational learning: evidence from tourism firms in Vietnam”, Journal for International Business and Entrepreneurship Development, Vol.

(2023), “Complexity leadership and high-performance organization”, International Journal of Business Performance Management, Vol. (2023), “How leadership competences foster innovation and high performance: evidence from tourism industry in Vietnam”, Journal of Hospitality and Tourism Insights, Vol. (2023), “Leadership competencies, organizational learning, and organizational performance of tourism firms: evidence from a developing country”, Tourism and Hospitality Management, Vol. SCOPUS Q3); (8) Mai Ngoc Khuong, Nguyen Thi Hong Van, Do Thanh Tung (2022), “Tác động của năng lực lãnh dao lên học tập tổ chức và hiệu suất doanh nghiệp trong lĩnh vực du lịch”, HCMCOUJS-Kinh tế và Quản trị Kinh doanh, Vol.; and (9) Mai Ngoc Khuong, Pham Thi Hong Le, Do Thanh Tung (2021), “Phong cách lãnh đạo hành chính và tương tác ảnh hưởng đến học tập tô chức và hiệu suất doanh nghiệp trong lĩnh vực du lịch”, Kinh tế và Dự báo, Vol.

I was responsible for the literature review, data collection and analysis, as well as the manuscript composition. Nguyen Xuan Nhi and lecturers at Nguyen Tat Thanh University, Mr. Hang and two MBA students at HCMIU assisted with the data collection at Ho Chi Minh City, Nha Trang and Can Tho. My advisor contributed to concept formation, data analysis, and manuscript edits.

iv PUBLICATIONS, CONFERENCE PRESENTATIONS AND AWARDS OF THE CANDIDATE RELATED TO THIS DISSERTATION Publications Mai, N. (2023), “The role of leadership and organizational learning in fostering high performance of tourism firms in Vietnam”, Cogent Business & Management, 10: 21464139. (2023), “Leadership competencies, organizational learning, and organizational performance of tourism firms: evidence from a developing country”, Tourism and Hospitality Management, Vol. (2023), “Fostering organizational high performance through leadership and organizational learning: evidence from tourism firms in Vietnam”, Journal for International Business and Entrepreneurship Development, Vol.

(2023), “How leadership competences foster innovation and high performance: evidence from tourism industry in Vietnam”, Journal of Hospitality and Tourism Insights, Vol. (2023), “Complexity leadership and high-performance organization”, International Journal of Business Performance Management, Vol. (2022), “The impact of leadership competences, organizational learning and _ organizational innovation on __ business performance”, Business Process Management Journal, Vol. (2022), “The impact of leadership traits and organizational learning on business innovation”, Journal of Innovation & Knowledge, Vol.

(2022), “Review of Empirical Research on Leadership and Firm Performance”, SAGE OPEN, Vol. (2021), “Organizational learning and firm performance: a systematic review”, International Journal of Productivity and Performance Management, Vol. (2020), “Review of empirical research on leadership and organizational learning”, Journal of Knowledge Management, Vol. (2020), “High-performance organization: a literature review”, Journal of Strategy and Management, Vol.

(2020), “A systematic review on high performance organization”, Management Research Review, Vol. (2020), “The evolution of leadership theories: A literature review“, in Xuan-Vinh, V. and Dong-Phong, N.), Book Series: Vietnam and the Global Economy, World Scientific Publishing, Singapore. (Book Chapter, International Publisher) Mai Ngoc Khuong, Nguyen Thi Hong Van, Do Thanh Tung (2022), “Tác động của năng lực lãnh đạo lên hoc tập tô chức và hiệu suất doanh nghiệp trong lĩnh vực du lịch”, HCMCOUJS-Kinh tế và Quản trị Kinh doanh, Vol.

Mai Ngoc Khuong, Pham Thi Hong Le, Do Thanh Tung (2021), “Phong cách lãnh đạo hành chính và tương tác ảnh hưởng đến học tập tổ chức và hiệu suất doanh nghiệp trong lĩnh vực du lịch”, Kinh tế và Dự báo, Vol. Conference Papers Mai, N. (2022), “The effects of leaders’ need for achievement on organizational learning, organizational innovation and business performance”, In Proceeding of the 5th International Conference on vi Economics, Business and Tourism (ISBN: 978-604-73-9144-8) in International University - VNU-HCM, HCMC, Vietnam, 2022, VNU Publisher, Vietnam. (2022), “Leadership personality and management quality: the mediating role of knowledge acquisition”, In Proceeding of the 5th International Conference on Economics, Business and Tourism (ISBN: 978-604-73-9144-8) in International University — VNU- HCM, HCMC, Vietnam, 2022, VNU Publisher, Vietnam.

(2022), “How leaders’ core self-evaluation affects organizational learning, innovation and high performance”, In Proceeding of the 5th International Conference on Economics, Business and Tourism (ISBN: 978-604-73-9144-8) in International University — VNU- HCM, HCMC, Vietnam, 2022, VNU Publisher, Vietnam. (2019), “Leadership research in tourism: A systematic review”, In Proceeding of the Ist International Conference on Economics, Business and Tourism (ISBN: 978-604-73-7056-6) in International University — VNU-HCM, HCMC, Vietnam, 2019, VNU Publisher, Vietnam, pp. Awards The research in this dissertation is funded by Vietnam National Foundation for Science and Technology Development (NAFOSTED) under grant number NCUD. The research in this dissertation is supported by Vietnam National Foundation for Science and Technology Development (NAFOSTED) (support program for enhancing national S&T capability) in 2020 under Decision No.

123/QD- HDQL-NAFOSTED. The research in this dissertation is awarded with the third prize of “Excellent Student Research Award” granted by VNU-HCM in 2020 under Decision No. The research in this dissertation is funded by International University, VNU-HCM under grant number SV2020-BA-04. vil TABLE OF CONTENTS COPYRIGHT STATEMENT 0 3.

Q SH HT HH 1H11 11111 11111111 TH HH kế ii PREFACE. 1H PUBLICATIONS, CONFERENCE PRESENTATIONS AND AWARDS OF THE CANDIDATE RELATED TO THIS DISSERTA TION. vill LIST OF ABBREVIATIONS. XI LIST OF FIGURES 11.

- 1 TT TH TH TT TH HT TT HH TT TH Hành XVI CHAPTER 1: INTRODUCTION.12 HH HH HH HH HH kệ, 1 1.-- << + kh nh HT TT HT TH Hiệp 1 1.2 Rationales for the Research.-- --- - G sLS SnH TH HT ng ngu6 1.5 Contribution of the Research.-- óc s11 SH ng ng ng 10 SE 0.2 Practical COHfFIHÍÏOHH. ng HH HT nh ng, 11 1. - -- - --- -c 2c n1 1S 1S vn TH ng TH ng ng ng kg 12 1.7 Scope of the Research 0n. Structure of the Disserfafion.-- Ánh nH ng HH HH hiệp 15 CHAPTER 2: LITERATURE REVIEW.- - - G11 nh TH ng HH HH như 17 2.1 Resource-Based View TÏL€0FJ.2 Knowledge-Based View TÏL€0FJ.

Sóc cv ng rry 19 2.3 Ability-Motivation-Opportunity TÏ1€OFFJ. ch ng HH như 22 2.2 Prevailing Approaches to Leadership .1 Traits Approach to Leadership an na ee.2 Skills and Competencies Approach to LeadersshiD0.3 Behavioral Approach to Leddl€FrsÌiÏJ).- - c- + xinh ri, 27 VII 2.4 Contingency Approach to Leadership .3 Emerging Approaches to LeqddleFSÌHÏD.1 Shared/Distributed and Relational Leadership. - « -c kvvkHnHTThHnHnTnHhnHànHT gàngnưệt 30 2.5 Research on LLeddl©FSÏHÏJD.- --- - các kg nh TH HH nh HH,35 2.1 Defining and Conceptualizing Organizational Learning .2 Research on Organizational LẴ€(PHÍH. - nh nh ray 37 2.4 High Organizational Performanee.

HH HH như39 2.1 Defining and Conceptualizing High Organizational Performance.2 Research on High Organizational Performance. ào cà csessersereree 44 2.- - -- c1 1211121112111 1 9111911191 H1 HH ng ngư 51 2.1 Leadership and Organizational LẰ€qFHÌHg.2 Leadership and High Organizational PeFƒOFHIHC6.3 Organizational Learning and High Organizational Performance .4 Leadership, Organizational Learning, and High Organizational Performance .- G1 nh HH HH TH TH HH HH HH HH 63 3.2 Mixed Methods Research Design .- G nnSS* SH 1x re.3 Qualitative Research Design.-- Án HH HH HH net 66 3.- --- ác ng TH TH HT TH HH TH 67 3.2 Interview Protocol Development. óc cv HH ng kg ưy 67 3.3 Data Collection and Analysis. ĐÁ SH HH the 68 3.4 Quantitative Phase an.3 Operational Definitions, Instrumentation, and Survey Design .5 Reliability, Validity, and Utilify.- cece cece HH HH HH key 82 Kẻ <.

83 CHAPTER 4: ANALYSIS AND RESULTS .1 Qualitative ResuÌfs.1 Respondent Profiles and Analysis Processes .2 Leaders’ Perspectives on High Organizational Performance in Tourism Firms .3 Leaders’ Perspectives on Organizational Learning in Tourism Firms.4 Leadership Approaches of Leaders in Tourism Firms .1 Traits Of leaders nan ốeee.2 Competences Of leaders 7n ốốố.3 Behaviors Of leaders san cố .1 Demographics and Descriptive Statistics .1 Demographics and Representative SAMples .2 An nh es.2 Examining the measurement IHOÏ@ÏS. ĐÁ SH HH như, 103 4.1 Assessing Reflective Measurement Mod©ÌS.1 Examining the indicator ÏOQdÏÏHĐS.2 Assessing internal consistency reliqAĐiÏifV.3 Convergent Validity nan nố. c tk kg HH TH Hy Hết 109 4.2 Assessing Formative Measurement OdÌ@ÏS.1 Assessing collinearity of the formative indiCđfOFS .---cS-csscs+ssss+2 112 4.2 Assessing the indicator weights’ statistical significance and relevance .3 Examining the structural IHOÏGÏS.1 Assessing R? ANd QŸ.2 Path coefficients and Hypotheses T€SfÏHg.càcc se ssssissirsersrrrrerrke 115 4.1 The impact of leadership on organizational learning .2 The impact of leadership on high organizational performance.3 The impact of organizational learning on high organizational performance.4 The mediating role of organizational ÏeAFHÏHE. ào ccsàcseeeeeeeves 133 CS eee 133 CHAPTER 5: CONCLUSIONS AND IMPLICATIONS.

- G11 HH TH ng Hết 136 X8 72/2. an hố ốốốố. Limitations and areas for future research. 183 Appendix 1: Interview Prof0C0Ì.

chết 183 Appendix 2: Sources of measurement scales. 55 5 series 189 Appendix 3: Questionnaire in English.-- - - ch eệ, 193 Appendix 4: Questionnaire in Vietnamese .-- -- Ăn 197 Appendix 5: Charts of validity and reliability of the constructs. 201 Appendix 6: Results of blindfolding technique.-- 5-5555 <+<c<scxsssss 207 Appendix 7: Final Results of PLS-SEM. nh rey 215 Appendix 8: Outer Weights (Mean, STDEV, T-Values, P-Values).

231 Appendix 9: Model of EFA and reliability .-- - -- 5 5255 s+vsseresereeses 234 Appendix 10: Model of blindfolding resuÏí. - -- 5 55 se sseeeeeeeeek235 Appendix 11: PLS-SEM (Bootstrap).