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SOUTHERN LUZON STATE UNIVERSITY THAI NGUYEN UNIVERSITY Republic of Philippines Socialist Republic of Vietnam JOB SATISFACTION AND WORKING PERFORMANCE OF PERSONNEL AT HUNG VUONG UNIVERSITY, PHU THO, VIETNAM: A PROPOSED STRATEGIC DEVELOPMENT PROGRAM Advisor: Dr. Espinosa Name of Student: Nguyen Nhat Dang English Name: Michael Date of Birth: 20-3-1959 Course: SLSU-DEd.M Thai Nguyen, 2014 ii JOB SATISFACTION AND WORKING PERFORMANCE OF PERSONNEL AT HUNG VUONG UNIVERSITY, PHU THO, VIETNAM: A PROPOSED STRATEGIC DEVELOPMENT PROGRAM A Dissertation Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban, Quezon, Philippines In Collaboration with Thai Nguyen University, Socialist Republic of Vietnam In Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy in Educational Management NGUYEN NHAT DANG (MICHAEL) Thai Nguyen, 2014 ili ACKNOWLEDGMENT Grateful acknowledgement is hereby extended to the following individuals who have provided the researcher much needed support in the completion of this work: Dr. Espinosa, his adviser, whose wisdom and knowledge, perseverance and patience, courage and optimism, constructive criticizing led to the final completion of this study; Dr Cecilia N. Gascon, and other professors of the panel of examiners, for their valuable suggestions and recommendations; Dr.

dela Cruz, Dr. Macaraan, and other professors of the Southern Luzon State University and Thai Nguyen University for their valuable lectures and advice; The Director Board of ITC, Ms. Nguyen Thi Thu Ha and the other teachers and staff of ITC, for their enthusiastic support during the course; Pr. Cao van, the Rector of Hung Vuong University and other members of the Rector Board, for their encouragement and financial assistance; The Monitor and other classmates, for their help and support; The staff and teacher respondents, for their patience and generosity in answering the questionnaires; All members of my family and friends, for their advice and close concern; This piece of work is humbly dedicated to these respectable persons, for without them this would not be possible.

NND IV DEED OF DECLARATION I, Nguyen Nhat Dang (English name: Michael), hereby submit my thesis for oral examination, entitled “Job Satisfaction and Working Performance of Personnel at Hung Vuong University, PhuTho, Vietnam: A Proposed Strategic Development Program”, truthfully declare that the said paper is a product of my original research investigation. at Thai Nguyen University NGUYEN NHAT DANG DEdM Candidate TABLE OF CONTENTS THTLE PAGPE. QC SH» nen nen hen hy ACKNOWLEDGEMENT.-Q cu nnn nen nen nhe TABLE OF CONTENTS. TQ n HT nh nhe ABSTRACT.

Tnhh nen kg Chapter 1. INTRODUCTION Background of the Study. -c ch nh nky 1 Qbjectivesrof tHeiSLUIY tạosssnsnsetoestll00508105S306050MB5E)30952IBI04E'4S0'S9I2445)8080303088 TAY POUESIS) siccsscccssrverssersscavsssssvassvnsnsnveesrocserssseocsniovestvessaneasssastaaramnoerenskeuseases. Đipgmifficance 0f the SIHY ssasiccigs0iá6504011ã0316396016851ãS381606694134ãgStA8G : Scope and.

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HH HH HH HH 76 RESEARCHER’S PROFILE ‹.::ccs 00202 020iE0eitoaraatidda 87 vii LIST OF ABBREVIATIONS HVU Hung Vuong University HRM Human resource Management CSE Core self-evaluations. ABSTRACT TITLE OF RESEARCH Job Satisfaction and Working Performance of Personnel at Hung Vuong University, PhuTho, Vietnam: A Proposed Strategic Development Program RESEARCHER NGUYEN NHAT DANG (MICHAEL) DEGREE CONFERRED Doctor of Philosophy in Educational Management NAME/ADDRESS OF Southern Luzon State University INSTITUTION and Thai Nguyen University ADVISER Dr. Espinosa YEAR WRITTEN 2013-2014 This study intended to investigate the relationships of job satisfaction and working performance of Hung Vuong Personnel with an end view of proposing a strategic development program. It specifically sought to determine the level of job satisfaction of Hung Vuong Personnel in terms of the nature of work, salary and benefits, professional growth/ promotion, quality of supervision, interpersonal relationship, self-actualization and fulfilment, working environment, and employee recognition.

It also sought to find out the working performance of the personnel in terms of productivity, knowledge and skills, communication, problem solving, attendance and punctuality, and teamwork. In addition, it also pursued to determine whether the perceptions of the managers and staff differ from each other; ascertain which of the job satisfaction variables best predict the working performance of respondents; Vill and propose a strategic development program that could improve the working performance of the personnel. The descriptive survey research was employed in this study. There were three hundred and fifty eight (358) respondents to answer the questionnaire, among them, 296 respondents were ordinary staff and teachers and 62 respondents were managers.

The measuring instruments utilized in this research were the frequency, percentage distribution, the weighted means, Regression and the One — way ANOVA. Based on the data gathered, it was found that the perception of both managers and ordinary staff and teachers on job satisfaction and working performance falls in the "Good" category. Salaries and benefits and employee recognition are the best to predict the employees' working performance. There are also differences in working performance between the groups of respondents in terms of ages, gender and positions.

The findings are indicative that the employees' satisfaction and working performance still need further improvement since most of the difficulties identified were seen related to individuals of both managers and ordinary employees. The proposed solutions generally are to adjust the school policies which lead to the key to successful implementation of the employees’ performance evaluation and job satisfaction and job performance improvement. Management effort and initiatives must be required to efficiently implement the job satisfaction and job performance improvement. Thus, it was recommended that the school's improvement on the employees' job satisfaction and working performance must be continuously given attention by all the managers, staffs and teachers of the school by producing a long term concrete and detailed plan to make the employees' job satisfaction and working performance get on well.

In order to increase the employees’ job satisfaction and working performance, the school must design and implement the strategic development program to help staffs improve their knowledge and skills, create fair opportunities for the staff and teachers on promotion etc, so that they would feel safe and happy at work. Finally, the strategic development program must be carried out with the enthusiastic participation of all the teachers and staff. Chapter 1 INTRODUCTION The development oŸ an organization, an area or a country depends on many factors, and conditions, but mainly on the human factor. Therefore, more important than any other factors, the human resource always occupies a central position and plays a key role in the development of the organization, the area or the country.

Hence, for an organization or business to develop, it has to focus much on human resource management (HRM). Among many factors of human resource management, job satisfaction and working performance of the personnel are the most important issues that every manager has to give attention. Job satisfaction focuses on factors such as the nature of work, salary and benefits, professional growth/promotion, quality of supervision, interpersonal relationship, self- actualization and fulfillment, working environment, and employee recognition. The high level of job satisfaction can help the employees feel safe and happy at work.

This would make the organization develop in a good way. Meanwhile, working performance focuses on factors such as productivity, job knowledge and skills, communication, problem solving, attendance and punctuality, and teamwork. The employees’ working performance always plays a decisive role in the successes of an organization. Therefore, this issue is always one of the most important tasks of an organization.

Job satisfaction and working performance of the personnel are closely related to each other. Therefore, the improvement of these two issues can lead to the improvement of the HRM in particular and the development of the whole organization in general. For Vietnam in general and Phu Tho province in particular, exploiting and using the human resource effectively are very important matters. The human resource must bring into play the diversity and richness of the eastern cultural tradition such as: fondness for learning, 2 respect to talents, knowledge, and science.

However, up to now, the important potentials have not been fully exploited because the human resource may not have been effectively used. Nowadays as the world becomes a knowledgeable economy, the problem of high- qualified human resource is a very pressing one. For a country like Vietnam, which has newly overcome the threshold of poverty, it is very important to take a short cut for the development to fill the gap between the rich and the poor, the high land and the low land areas, and the countryside and the cities to make Vietnam become a developed country. This aim can only be achieved if Vietnam has a high-qualified workforce.

In order to achieve this goal, Hung Vuong University (HVU) was established based on decision 81/2003 by the Vietnamese Prime Minister on April 29, 2003 with a mission of training the high qualified human resource and transferring new technology to serve the socio-economic development in Phu Tho and other Northern mountainous provinces. Phu Tho is a northern mountainous province in Vietnam. It is located east of Vinh Phuc, south east of Ha Noi, south of Hoa Binh, south west of Son La, and northwest of Yen Bai and Tuyen Quang. In terms of culture, Phu Tho is considered the birth place of Vietnam, where the first kingdom of Vietnamese people named Van Lang was established more than 4,000 years ago.

The two famous cultural heritages originating from Phu Tho, having been recognized by UNESCO, are Xoan folk song and ancestor worshipping that speak out the old cultural traditions in Vietnam in general and Phu Tho in particular. For a new university like Hung Vuong University, human resource management in general and job satisfaction and working performance in particular are among the most important issues that the school must pay attention to. However, there haven't been any studies about these problems in Vietnam. This is the reason which compelled the researcher to conduct his research on this field.

Background of the Study Hung Vuong University is a disciplinary university. It was established on the foundation of a College of Education located in Phu Tho province. It has 432 staff and roughly 7000 students. Like the other mountainous provinces in the north of Vietnam, Phu Tho is still a poor province and is meeting a lot of difficulties in comparison with the big cities and low land provinces in terms of socio-economic conditions.

The investment on education is limited and in general, the living standard of local people is still low. Hence, Hung Vuong University is not an exception. Because of the reasons of low salary, poor working conditions etc, some part of HVU's employees do not really keep their minds on their work. Apart from that, about 70% of the staff is young (under 35) therefore their knowledge, working skill, working experience, etc.

are still very limited. Many of them need more time to improve themselves to be able to do the two major duties of a university teacher, which are teaching and conducting researches at university level. This fact has led to some problems of human resource management, especially the problems concerning job satisfaction and working performance. Therefore, it is important to find solutions to those problems so that Hung Vuong University can attract the high-qualified employees to come and work permanently.

Because of the practical situation of the University, it is believed that it was necessary to conduct a study that would determine the level of the job satisfaction, find out working performance of personnel at Hung Vuong University, Phu Tho, Vietnam to serve as basis for a proposed strategic development program to help the school solve the problems and soon achieve its goals.