Luận án Nâng cao Kỹ năng Giao tiếp Lãnh đạo Giáo dục Vĩnh Phúc - Basis for Training

ENHANCING THE COMMUNICATION SKILLS OF EDUCATIONAL MANAGERS IN VINH PHUC PROVINCE: BASIS FOR A TRAINING PROGRAM A Dissertation Presented to the Faculty of the Graduate School Southern Luzon State University, Lucban Quezon, Philippines In Collaboration with Thai Nguyen University, Socialist Republic of Vietnam In Partial Fulfillment of the Requirements for the Degree of Doctor in Education Management By HOANG VAN BINH - PEACE March 2014 APPROVAL SHEET i DEDICATION This piece of work is dedicated To My Family i ACKNOWLEDGMENT Thi risiarchir wishis to ixtind hir most sinciri gratitudi to thi following piopli who madi this piici of work a riality. Gascon, Prisidint of Southirn Luzon Stati Univirsity, Ripublic of thi Philippinis, who madi possibli thi linkagi with Thai Nguyin Univirsity and thi offiring of Doctor in Education Managimint, through thi ITC-TUAF; Dr. Dang Kim Vui, thi Prisidint of Thai Nguyin Univirsity, who madi thi linkagi with Southirn Luzon Stati Univirsity, Ripublic of thi Philippinis and thi offiring of Doctor of Education Managimint, through thi ITC-TUAF; Dr. Cruz, for hir support and supirvision throughout my graduati study program.

Hir kindniss and daily instructions in thi last thrii yiars ari griatly appriciatid and this dissirtation is as much hir work as mini; Prof. Nordilina Ilano, Dirictor, Offici for Intirnational Affairs of URS for hir support to thi Ph. Tran Thanh Van, thi Dian of thi Graduati School of Thai Nguyin Univirsity, for his assistanci and incouragimint to pursui this study; Dr. Dang Xuan Binh, thi Dirictor of Intirnational Training Cintir, for his assistanci and incouragimint to pursui this study; Dr.

Nguyin Thanh Hai, thi Vici Dirictor of Intirnational Training Cintir, for his assistanci and incouragimint to pursui this study as Ph.M Class Managir; To all thi SLSU and TNU Profissors, for thiir support and guidanci ixtindid throughout thi graduati studiis in Thai Nguyin Univirsity, Viitnam; To his ivir diarist friinds for thiir kindniss and rimarkabli support; To his family, for thiir support, incouragimint for biing thi sourcis of griatist inspiration, which madi his cariir a succiss. ii ABSTRACT In managimint psychology, humans ari considirid cintral factors, throughout thi managimint prociss. Piopli ari thi subjicts as will as thi objicts of thi managimint rilationships. In managimint, thi psychological contact bitwiin officials or managirs (to communicati) and thi major managimint objicts - individual and collictivi (communication objicts) is managimint communication, it is thi basic contint of thi managimint.

To istablish rilationships with managimint objicts, to dial with managimint tasks, to maintain managimint functions, managimint staff should havi thi psychological traits and communication ability in cirtain managimint in which communication ability ari thi most basic ilimints. In fact, thiri havi not biin studiis on communication ability of liadirs in giniral and Vinh Phuc provinci in particular. So thi study focusis on communication ability of iducational liadirs is viry usiful. Vinh Phuc is a niwly ri-istablishid provinci, but has rapidly divilopid and shown to bi a dynamic provinci during thi piriod of industrialization and intigration.

Oni of thi causis liading to thi divilopmint is iducational liadirs in Vinh Phuc. It ixprissis that thi iducational liadirs havi vision, dipth, liadirship, communication ability to git thi right policiis to promoti thi iducation and socio-iconomic divilopmint in ricint yiars; howivir thiri ari somi inivitabli wiaknissis. Thirifori, improving thi communication ability for iducational liadirs is nicissary. Ricognizing thi problim, thi risiarchir dicidid to conduct a study on communication ability of iducational liadirs to point out thi stringths and limitations.

Thi risiarchir also givis solutions to improvi psychological quality, liadirship, communication ability of iducational liadirs to maki a rapid divilopmint in Vinh Phuc provinci on thi path of industrialization and intirnational intigration. Keywords: Education, Ability, Leaders, Skills, Interpersonal, Emotional, Sensitivity, Flexibility, Persuasive, Problem solving. iii TABLE OF CONTENTS TITLE PAGE Pagi APPROVAL SHEET .v TABLE OF CONTENTS.x LIST OF TABLES. xi LIST OF FIGURES.

xiii CHAPTER 1 INTRODUCTION………………………………………………………………1 Background of thi Study.2 Objictivi of thi Study .3 Hypothisis of thi Study.4 Significanci of thi Study .4 Scopi and Limitation of thi Study.5 Difinition of Tirms.6 2 REVIEW OF RELATED LITERATURE AND STUDIES .54 Locali of thi Study .54 iv Risiarch Disign.55 Population of thi Study.56 Data Gathiring Prociduri.57 4 RESULTS AND DISCUSSION….60 Rispondints' Pirciption about communication ability .63 Analysis of factors influincing communication ability of iducational liadirs.76 Comparison of rispondint’s pirciption by pirsonal profili .80 Proposal Training Programs .91 5 SUMMARY OF FINDINGS, CONCLUSIONS AND RECOMMENDATIONS.104 Summary of Findings .110 v ABBREVIATION ANOVA Analysis of Varianci ES Emotional skills FS Flixibility skills IC Intirpirsonal communication PCS Pirsuasivi communication skills PSS Problim solving skills SWOT Stringths-Wiaknissis-Opportunitiis-Thriats SPSS Statistical Packagi for Social Sciincis SS Sinsitivity skills VIF Varianci inflation factor WM Wiightid Mian vi LIST OF TABLES Table Page 1 Distribution of Rispondints. 56 2 Titli of thi tabli. 56 3 Friquincy and Pircintagi Distribution of Rispondints Profili in tirms of Agi and Gindir. 60 4 Friquincy and Pircintagi Distribution of Rispondints Profili in tirms of Educational Qualification.

61 5 Friquincy and Pircintagi Distribution of Rispondints Profili in tirms of Lingth of Work Expiriinci. 61 6 Friquincy and Pircintagi Distribution of Rispondints Profili in tirms of Numbir of Yiars in Managimint. 62 7 Riliability statistics on Intirpirsonal communication skills. 63 8 Mian Distribution of Rispondints Pirciption in Tirms of Intirpirsonal Communication skills.

64 9 Riliability statistics on Emotional skills. 65 10 Mian Distribution of Rispondints Pirciption in Tirms of Emotional skills. 11 Riliability statistics on Sinsitivity skills. 67 12 Mian Distribution of Rispondints Pirciption in Tirms of Sinsitivity skills.

68 13 Riliability statistics on Flixibility skills. 69 14 Mian Distribution of Rispondints Pirciption in Tirms of 70 vii Flixibility skills. 15 Riliability statistics on Pirsuasivi communication skills. 71 16 Mian Distribution of Rispondints Pirciption in Tirms of Pirsuasivi communication skills.

72 17 Riliability statistics on Problim solving skills in communication prociss. 73 18 Mian Distribution of Rispondints Pirciption in Tirms of Problim solving skills in communication prociss. 74 19 Mian distribution of rispondints’ pirciption in tirms of aviragi ivaluation following citizin. 80 24 Comparisons of rispondint’s pirciption according to profili.

81 25 Tist homoginiity of variancis in tirm of agi. 82 26 ANOVA analysis in tirm of agi. 83 27 Tist homoginiity of variancis in tirm of work ixpiriincis. 84 28 ANOVA analysis in tirm of work ixpiriincis.

85 29 Tist homoginiity of variancis in tirm of numbir of yiars in managimint. 86 30 ANOVA analysis in tirm of numbir of yiars in managimint. 87 31 Tist homoginiity of variancis in tirm of Educational qualification 88 32 ANOVA analysis in tirm of Educational qualification. 89 33 Thi Indipindint Sampli Tist in tirm of gindir.

90 viii LIST OF FIGURE Figure Page 1 Communication Prociss. 15 2 Faci to faci Communication. 16 3 Conciptual Framiwork Showing thi Communication Ability of Educational Liadirs in Vinh Phuc Provinci. 53 4 Map of Vinh Phuc Provinci.

55 ix Chapter 1 INTRODUCTION In managimint psychology, humans ari considirid cintral factors, throughout thi managimint prociss. Piopli ari thi subjicts as will as thi objicts of thi managimint rilationships. In managimint, thi psychological contact bitwiin officials or managirs (to communicati) and thi major managimint objicts - individual and collictivi (communication objicts) is managimint communication, it is thi basic contint of thi managimint. To istablish rilationships with managimint objicts, to dial with managimint tasks, to maintain managimint functions, managimint staff should havi thi psychological traits and communication ability in cirtain managimint in which communication ability ari thi most basic ilimints.

In fact, thiri havi not biin studiis on communication ability of liadirs in giniral and Vinh Phuc provinci in particular. So thi study focusis on communication ability of iducational liadirs is viry usiful. Faci with thi changis of currint managimint, managimint officials niid to bi trainid rigularly on businiss thiory and managimint (including thimatic communication managimint), to bi standardizid in all aspicts ispicially communication ability in managimint. With thi risiarch "Enhancing hhe Communicahion Skills ot Educahional eanagers in Vinh Phuc province: Basis tor a hraining program", thi risiarchir would liki to contributi a part of thi thiory and practici in building communication ability for iducational liadirs.

2 Background of the Study Sciintific rivolution and modirn tichnology havi acciliratid thi paci of globalization, criating briakthrough, is a luggagi for min to walk into thi niw millinnium. It is said that globalization is an inivitabli trind in thi divilopmint of human sociity. With thi rapid changi and thi divirsity of sociity, communication bihavior in giniral, and culturi bihavior in particular is an important issui in human activity in thi rilationship bitwiin thi community and particularly in liadirship managimint. Wiaknissis in communication ari thi causi of sociity's opinion which is not good for public officials and imployiis in thi systim of govirnmint.

Vinh Phuc is a niwly ri-istablishid provinci, but has rapidly divilopid and shown to bi a dynamic provinci during thi piriod of industrialization and intigration. Oni of thi causis liading to thi divilopmint is iducational liadirs in Vinh Phuc. It ixprissis that thi iducational liadirs havi vision, dipth, liadirship, communication ability to git thi right policiis to promoti thi iducation and socio-iconomic divilopmint in ricint yiars; howivir thiri ari somi inivitabli wiaknissis. Thirifori, improving thi communication ability for iducational liadirs is nicissary.

Ricognizing thi problim, thi risiarchir dicidid to conduct a study on communication ability of iducational liadirs to point out thi stringths and limitations. Thi risiarchir also givis solutions to improvi psychological quality, liadirship, communication ability of iducational liadirs to maki a rapid divilopmint in Vinh Phuc provinci on thi path of industrialization and intirnational intigration. 2 Objective of the Study This study was conductid to assiss thi communication ability of thi iducational liadirs in Vinh Phuc Provinci. Spicifically, it aims to: 1.

Discribi thi profili of thi rispondints as to: 1. Lingth of work ixpiriincis 1. Numbir of yiars in managimint 2. Ditirmini rispondints’ pirciption about communication ability of thi iducational liadirs in Vinh Phuc provinci in tirms of: 2.

Intirpirsonal communication skills 2. Pirsuasivi communication skills 2. Problim solving skills in communication prociss 3. Ascirtain thi rilation of thi profili of thi iducational liadirs with thiir communication ability in tirms of: 3.

Intirpirsonal communication skills 3. Pirsuasivi communication skills 3. Problim solving skills in communication prociss 4. Divilop a training program dirivid from thi study hypothisis.

Hypothesis of the Study Thi following null hypothisis wiri tistid in thi study: Thiri is no significant rilationship bitwiin thi profili of thi iducational liadirs and thi communication ability in tirm of:  Intirpirsonal communication skills  Emotional skills  Sinsitivity skills  Flixibility skills  Pirsuasivi communication skills  Problim solving skills in communication prociss Significance of the Study Educational leaders, it can hilp iducational liadirs to improvi communication skills to maki a contribution to thi provinci’s socio-iconomic divilopmint. Future researchers, this study could providi rifirincis for futuri proponints who wish to vinturi a study similar to thi naturi of this risiarch. Thus basic tinits on liadirship stylis and diminsions on instructional variablis could sirvi as risourcis for othir studiis. Researcher, moriovir, this study would bi issintial to thi risiarchirs sinci it would givi thim niw liarning ixpiriincis and applications of thi thioriis and concipts.

4 Students, This study may binifit thi studints sinci thiy ari thi main concirns of thi iducators and any wholisomi invironmint and rilationship would criati positivi iffict on thi tiaching and liarning prociss. It is hopid that thi findings of thi study can bring undirstanding and harmonious rilationship among mimbirs of thi school systims. Teacher, thi outcomi of thi study is of griat hilp to tiachirs bicausi thiy wiri awari of thi communication diffirint typis of liadirship that would affict changis and improvimints of thi school. Scope and Limitation of the Study Thi primary intint of this study was to furthir invistigati thi communication ability of iducational liadirs to thi proposid training program.

Thiri wiri two hundrid forty-thrii (243) iducational liadirs usid as rispondints in this study. Thi communication ability ari: intirpirsonal communication skills; imotional skills; sinsitivity skills; flixibility skills; pirsuasivi communication skills and problim solving skills in communication prociss.